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RETURNS AND EXCHANGES
The following is for domestic orders only. International orders, please send an email to firstname.lastname@example.org.
Please contact us if you have any problems with your order. If you are not satisfied with your purchase, please contact us before leaving feedback and returning your item. All prints are 100% returnable. We are happy to receive the bought items back in its unused, original package state. We can offer you a replacement or full refund for the purchase price if the items are returned in their original state within 14 days.
Contact us within: 2 days of delivery
Ship items back within: 14 days of delivery
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
***All items are shipped to the address you provided. Please double check to make sure this address is correct.***
THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
*Custom or personalized orders
QUESTIONS ABOUT YOUR ORDER?
Please contact us at email@example.com if you have any problems with your order.
TERMS AND CONDITIONS
We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold at the jeffrothberg.com site are subject to change without notice. We reserve the right to limit quantities on certain items. We reserve the right to change the International carrier used to ship an order.
We ship as fast as possible. We usually take three up to five days to produce and process your order and will provide world wide tracking information.
HOW TO UNPACK YOUR PRINT
Our prints are rolled in kraft paper which is taped closed with a very sticky tape. DO NOT attempt to tear the tape from the kraft paper. You may accidentally damage the print by doing so. The safe way to open your print is to use a utility knife or an exacto knife and slice the tape open. Please be careful and always cut away from, not towards, yourself!
MY PRINT IS DAMAGED, WHAT DO I DO?
If the box or tube that your item was shipped in is noticeably damaged please call UPS at 1-800-PICK-UPS and file a damage claim immediately. You can also file a damage claim online at www.ups.com. Once the claim is approved we will send you a replacement. The process usually takes about a week from the date you initiated your claim with UPS. If your order was shipped via USPS or internationally please send an email to firstname.lastname@example.org.
If you believe the damage to your item was caused by JEFF ROTHBERG ART, you must contact us within 2 days from the date you received the item. We are not responsible for items arriving damaged after the initial 2 days of receipt.
MY PACKAGE WAS RETURNED TO YOU, WHAT NOW?
If your package is undeliverable for any reason it will be returned to JEFF ROTHBERG ART. At that time you will be contacted by the Orders Department. Your package will not be held for more than 30 days so please contact us within that time to ensure your order is still here.
WHERE IS MY ORDER?
Once a label has been created for your package, an email is sent to you from UPS or USPS with instructions for tracking your package. Please check your junk email folder if you have not received an email.
You are responsible for ensuring that you receive your order. If it has been three weeks since you placed your order and you still have not received it, please contact us immediately by sending an email to: email@example.com. Please provide your Order ID Number and the name as it appears on the order to expedite our reply to you.
If your package was returned to us we will make 2 attempts to contact you via the email address on your order. If you do not respond to our emails, and it has been more than 30 days from our first attempt, you forfeit your order and will be refunded minus the shipping cost.
CAN YOU SHIP MY ORDER TO ANOTHER ADDRESS?
If you already placed your order but wish to change the address, you may request an address change. Send an email to firstname.lastname@example.org with “Address Change Request” in the subject line and the new address in the body of the email along with your name and order number. Note: We can only change the address, we cannot change the name of the person the order is shipped to.
To assure that your request will be received on time, we advise that you send us your request on the same day you placed your order.
Do you ship to PO or APO address?
We use US Postal Service to ship PO and APO addresses because UPS does not deliver to PO boxes. You will still receive a tracking number for your order and you can track your package at www.usps.com. Note: USPS does not update their tracking information very regularly. Please be patient. From our experience, USPS is reliable.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
From time of purchase, orders are typically shipped within 3-5 business days of your completed transaction. You will receive shipping and tracking information via email. The JEFF ROTHBERG ART Shipping Dept is not open on Saturdays and Sundays.
HOW DO I CALCULATE MY SHIPPING CHARGES?
Shipping charges will be calculated automatically before you submit final payment. There will be time to review the order before your credit card has been charged.
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